Frequently Asked Questions

Custom Battery Solutions

What is the difference between a custom battery pack and a standard off-the-shelf battery? +

A custom battery pack is specifically engineered to your unique requirements, such as dimensions, shape, capacity, voltage, and connectors. It’s designed to perfectly integrate into your device or project, maximizing space and performance.

Key Differences:

  • Custom Battery: Tailored to specific needs, perfect fit, requires development time
  • Standard Battery: Mass-produced, general purpose, readily available
  • Best For: Custom for specialized applications, Standard for common needs
What information do I need to provide to get a quote for a custom battery pack? +

To ensure an accurate solution, please provide as many details as possible:

Essential Information

  • Electrical Specifications: Voltage, capacity, discharge current
  • Physical Size & Shape: Maximum dimensions in mm or inches
  • Intended Application: What device or project will this power?

Additional Details

  • Interface & Features: Charging ports, output ports, special features
  • Environmental Conditions: Operating temperature, waterproofing needs
  • Certifications Required: UL, CE, UN38.3, etc.
What are my options for battery pack form factors and housing? +

We offer multiple levels of customization:

  • Level 1: Standard rectangular packs in custom dimensions
  • Level 2: Curved or L-shaped packs for space optimization
  • Level 3: Complete custom molded housings with IP rating
  • Materials: ABS, PC-ABS, aluminum enclosures with thermal considerations
How do you implement cell balancing in custom battery packs? +

We use sophisticated balancing strategies:

  • Passive Balancing: Cost-effective for most applications (up to 100mA balance current)
  • Active Balancing: High-efficiency for large packs (>300mA balance current)
  • Balancing Triggers: Voltage-based, time-based, or smart adaptive algorithms
  • Performance: Typically maintains cell voltage within 10-20mV in operation
When should I consider custom-shaped batteries for my application? +

Custom-shaped batteries are ideal when standard form factors don’t meet your requirements:

  • Space-Constrained Designs: When available space is irregular or limited
  • Optimized Weight Distribution: For drones, robotics, or portable devices
  • High-Volume Production: When custom tooling costs are justified by volume
  • Specialized Applications: Medical devices, wearables, specialized equipment
  • Aesthetic Requirements: When batteries need to fit specific design contours

Common Custom Shapes: L-shaped, curved, multi-level, ultra-thin (<5mm)

Product Selection & Comparison

What is the difference between NMC and LiFePO4 battery chemistry? +

This is a fundamental choice for any project:

FeatureNMC ChemistryLiFePO4 Chemistry
Energy Density180-250 Wh/kg (Higher)90-160 Wh/kg (Lower)
Cycle Life500-1500 cycles3000-6000 cycles
SafetyMore sensitive to thermal runawaySuperior thermal stability
Best ForWeight-sensitive applicationsSafety-critical, long-life applications
What are the differences between Lithium-ion, Lithium Polymer, and LiFePO4 batteries? +

Each chemistry has unique characteristics suited for different applications:

TypeEnergy DensityCycle LifeSafetyCostBest Applications
Lithium-ion (NMC)High (200-250 Wh/kg)500-1200 cyclesModerateMediumConsumer electronics, EVs, power tools
Lithium PolymerMedium (150-200 Wh/kg)300-500 cyclesGood (flexible packaging)HighThin devices, drones, custom shapes
LiFePO4Lower (90-160 Wh/kg)3000-6000 cyclesExcellentMedium-HighSolar storage, marine, industrial
What is the difference between high-rate and standard-rate batteries? +

Discharge rate (C-rate) determines how quickly a battery can deliver power:

Standard Rate Batteries

  • Discharge Rate: 1C-3C continuous
  • Energy Density: Higher
  • Applications: Backup power, consumer electronics
  • Example: 10Ah battery delivers 10A-30A

High Rate Batteries

  • Discharge Rate: 5C-20C+ continuous
  • Energy Density: Slightly lower
  • Applications: Power tools, drones, EVs
  • Example: 10Ah battery delivers 50A-200A+
What are the advantages of cylindrical vs. prismatic vs. pouch cells? +

Each form factor offers different benefits for specific applications:

Form FactorAdvantagesLimitationsTypical Applications
Cylindrical
(18650, 21700)
High mechanical stability, proven safety, good thermal managementLower packing efficiency, fixed sizesPower tools, EVs, laptops
Prismatic
(Square cells)
Better space utilization, easier stacking, good for large formatsPotential swelling issues, complex manufacturingEVs, energy storage systems
Pouch
(Soft package)
Lightweight, flexible shapes, highest energy densityLess mechanical protection, swelling concernsSmartphones, tablets, drones
What are the benefits of LiFePO4 over lead-acid batteries? +

LiFePO4 technology offers significant advantages for most applications:

FeatureLiFePO4Lead-AcidAdvantage
Cycle Life3000-6000 cycles200-500 cycles6-12x longer life
Depth of Discharge80-100%50% (recommended)2x usable capacity
Weight~12kg for 100Ah~30kg for 100Ah60% lighter
Charging Time2-4 hours8-12 hours3-4x faster
MaintenanceZero maintenanceRegular watering neededNo maintenance
What should I consider when choosing batteries for home energy storage systems? +

Home energy storage requires careful consideration of multiple factors:

Technical Considerations

  • Cycle Life: 4000+ cycles for 10+ year lifespan
  • Depth of Discharge: 80-90% daily cycling capability
  • Efficiency: 95%+ round-trip efficiency
  • Temperature Range: -20°C to 50°C operation

Practical Considerations

  • Warranty: 10-year performance warranty
  • Scalability: Modular expansion capability
  • Safety Certifications: UL 1973, IEC 62619
  • Integration: Compatibility with solar inverters

Recommended: LiFePO4 chemistry for home storage due to safety and longevity.

What’s the difference between a Portable Power Station and a High-Capacity Power Bank? +

The key difference lies in power output and socket types:

FeaturePortable Power StationHigh-Capacity Power Bank
Capacity500Wh to 2000Wh+Up to 100Wh (airline friendly)
Output TypesAC outlets + DC + USBDC outputs only (USB-A, USB-C)
Power Output500W to 2000W+Typically under 100W
Best ForHome appliances, power toolsPhones, tablets, cameras

Technical Specifications

What is Watt-hours (Wh) and how is it different from Amp-hours (Ah)? +
  • Amp-hours (Ah/mAh): Measures the charge capacity of the battery, like the size of a fuel tank.
  • Watt-hours (Wh): Measures the total energy capacity, the actual “work” the battery can do.
  • Conversion Formula: Energy (Wh) = Voltage (V) x Capacity (Ah)
  • Example: A power bank with 3.7V and 10,000mAh (10Ah) has ~37Wh (3.7V x 10Ah)
  • Why Wh matters: Universal unit for comparing any battery, regardless of voltage. Standard for airline travel regulations.
How do I calculate the right battery capacity for my DIY project? +

Use this professional calculation method:

Required Capacity (Ah) = (Total Watt-hours needed x Safety Margin)/System Voltage

Example: A 12V system needing 500Wh daily with 20% safety margin:

(500Wh x 1.2)/12V = 50Ah battery needed

What is the typical lifespan of your battery products? +

Battery lifespan is measured in charge cycles. One cycle is a full 0% to 100% charge:

ChemistryCycle LifeBest For
Li-ion (NMC)500+ cycles (to 80% capacity)High density, compact size
LiFePO4 (LFP)3000+ cycles (to 80% capacity)Longevity, safety, heavy-use

*Actual lifespan depends on usage patterns, temperature, and discharge rates.

Safety & Certification

What safety features are built into your batteries and power stations? +

Safety is our top priority. Our products incorporate multiple layers of protection:

BMS

Comprehensive BMS Protection

CELL

Grade A Li-ion/LiFePO4 Cells

PCB

Fire-retardant Materials

  • Cell Quality: Top-grade A Li-ion NMC or LiFePO4 cells
  • BMS Protection: Overcharge, Over-discharge, Over-current, Short Circuit, Temperature protection
  • Robust Construction: Professional spot-welding, quality nickel strips, fire-retardant shells
What international certifications do your products hold? +

We are committed to global compliance and safety:

IEC

Europe

UL

North America

RoHS

Environmental

UN

Air Shipping

Custom Solutions: We can engineer products to meet UL1642, IEC62133, UN38.3, MSDS and other specific regional standards.

What BMS (Battery Management System) features are critical for safety? +

A robust BMS must include:

Primary Protections

  • Over-voltage protection
  • Under-voltage protection
  • Over-current protection
  • Short-circuit protection

Advanced Features

  • Temperature monitoring
  • Cell balancing
  • State of Charge estimation
  • Communication protocols

Application Specific Solutions

What are the best battery solutions for marine/RV applications? +

Marine environments demand special considerations:

  • Chemistry: LiFePO4 preferred for safety and cycle life
  • Environmental: IP67 rating minimum, salt spray corrosion resistance
  • Installation: Marine-grade copper connectors, proper ventilation
  • Certification: ABYC, CE Marine, RINA standards compliance
How do I design a battery system for off-grid solar storage? +

Key design parameters for solar applications:

Daily Energy Need: 5 kWh
Battery Size: 5 kWh /(0.8 DOD * 0.95 efficiency) = 6.58 kWh system
Recommended: 48V 137Ah LiFePO4 battery bank

Must consider: Depth of Discharge (DOD), round-trip efficiency, cycle life at various DOD levels

What battery specifications are needed for high-power robotics? +

Robotics demand unique performance characteristics:

  • Discharge Rate: 5C-10C continuous, 20C pulse capability
  • Voltage Stability: <5% sag under peak load
  • Form Factor: Custom shapes to fit chassis constraints
  • Communication: CAN bus or SMBus for system integration
  • Safety: Redundant protection systems, robust mechanical design

Purchasing & Decision Making

How do I choose between different product types to purchase? +

Selecting the right solution depends on your specific needs:

ApplicationRecommended SolutionTypical CapacityKey FeaturesCharger Compatibility
Mobile Devices
Phones, Tablets
Power Bank
(Standard/Wireless)
5,000-30,000mAhUltra-portable, fast charging, wireless optionUSB-C PD, Qi wireless
Outdoor Emergency & Survival
Emergency power backup
Solar Power Bank10,000-50,000mAhBuilt-in solar panel, weather resistance, emergency lighting, emergency hand crank power, SOS modeSolar + USB-C dual input + hand crank
Weekend Camping
Small appliances
Portable Power Station300Wh – 1,000WhAC outlets, multiple ports, solar readyAC wall charger + solar
Extended Outdoor
RV, Van life
Large Power Station1,000Wh – 2,000WhHigh-power AC, expandable capacityFast AC charger + solar generator
Home Backup
Emergency power
Home Energy Storage5kWh – 30kWhWhole-house coverage, solar integrationProfessional solar inverter systems
Lead-Acid Replacement
Marine, Automotive, Energy Storage
Drop-in LiFePO450Ah – 400AhDirect replacement, maintenance-freeLiFePO4 compatible chargers
Special Projects
Custom applications
Custom Battery PackCustomSpecific size/weight, unique requirementsCustom charging solutions
Battery Charging
All battery types
Dedicated ChargersN/AFast charging, safety protection, multi-chemistry supportCompatible with respective battery types

Quick Selection Guide

  • Daily Carry: Power Banks (10,000-20,000mAh)
  • Outdoor Adventures: Portable Power Stations (300-2000Wh)
  • Home Energy: Home Storage Systems (5kWh+)
  • Vehicle/Marine/Energy Storage: LiFePO4 Drop-in Replacements
  • Unique Needs: Custom Battery Solutions
  • Charging Needs: Dedicated Battery Chargers

Still Unsure?

  • Contact our experts for personalized advice
  • Share your specific use case and requirements
  • Get customized product recommendations
  • Request quotes for different solutions
What factors affect the price of custom battery packs? +

Custom battery pricing depends on several key factors:

Technical Factors

  • Battery Chemistry: LiFePO4 (premium) vs NMC (standard)
  • Capacity & Voltage: Larger systems = higher cost
  • Discharge Rate: High-rate cells cost 20-50% more
  • BMS Complexity: Smart BMS adds 15-30% to cost

Manufacturing Factors

  • Quantity: Lower MOQ = higher unit price
  • Custom Tooling: One-time setup costs
  • Certifications: UL, IEC certification costs
  • Lead Time: Rush orders incur premium charges
How do I calculate the ROI for switching from lead-acid to LiFePO4 batteries? +

Use this simple ROI calculation:

ROI Calculation Example (100Ah System):
LiFePO4 Cost: $600 | Lead-Acid Cost: $300
LiFePO4 Lifespan: 10 years | Lead-Acid: 2 years
5-year Cost: LiFePO4: $600 | Lead-Acid: $750 (2.5 replacements)
ROI Period: ~2.5 years
10-year Savings: $900+

Additional Benefits: Zero maintenance, faster charging, lighter weight, better performance in temperature extremes

What payment terms do you offer? +

We offer flexible payment terms for customers:

Order SizeStandard TermsPayment Methods
Retail/Business sample/trial orders100% advance paymentWire transfer, credit/debit card, apple pay, google pay
Production Runs50% deposit, 50% before shipmentWire transfer, credit/debit card, apple pay, google pay
Do you offer volume discounts for bulk orders? +

Yes, we offer tiered pricing for volume orders. Please visit the product details page or send enquiry to us.

What is your sample policy for custom battery projects? +

We understand the importance of testing before commitment:

  • Evaluation Samples: Small quantities for testing (1-5 units)
  • Cost: Sample cost + shipping
  • Lead Time: 2-4 weeks for custom samples
  • Testing Period: Standard 30-day evaluation
  • Modifications: 2 rounds of minor revisions included
How do I get started with a custom battery project? +

Our custom battery process is straightforward:

  1. Initial Consultation: Share your requirements (1-2 days)
  2. Feasibility Study: Technical and commercial assessment (3-5 days)
  3. Quotation: Detailed pricing and timeline (2-3 days)
  4. Sample Development: Prototype manufacturing (3-4 weeks)
  5. Testing & Approval: Your evaluation and feedback (1-2 weeks)
  6. Mass Production: Full-scale manufacturing (4-6 weeks)
  7. Quality Control & Shipping: Final inspection and delivery (1 week)

Typical Project Timeline: 8-12 weeks from concept to delivery

Shipping & Support

What are the shipping restrictions for batteries, especially by air? +

Lithium batteries are classified as dangerous goods with strict transport regulations:

Personal Travel

  • Power banks under 100Wh allowed without approval
  • Up to two 100-160Wh units with airline approval
  • Must be in carry-on luggage

Commercial Shipping

  • UN38.3 testing certification required
  • IATA DGR compliant packaging
  • Proper labeling and documentation
What is your warranty and after-sales support policy? +

We stand behind our products with comprehensive warranty coverage:

  • Standard Products: 12-month limited warranty (power banks, power stations)
  • Custom Battery Packs: 12-month warranty (project-specific terms)
  • Coverage Includes: Manufacturing defects, materials, workmanship
  • Technical Support: Dedicated support for B2B clients and DIY community

View full warranty terms

What is your lead time for custom battery prototypes and production? +

Our streamlined process ensures rapid delivery:

  • Engineering Consultation: 1-3 business days
  • Design & Quotation: 5-10 business days
  • Prototype Delivery: 3-4 weeks after design approval
  • Production Time: 4-6 weeks for first articles
  • Certification Support: +2-4 weeks for UL, CE, etc.